Delivery & Returns
You have until the 14th January 2019 to return goods purchased in the Xmas Period (Nov onward)
UK Customers
We use either Royal Mail or Interlink Express for all deliveries. Standard UK Mainland, Northern Ireland and Southern Ireland delivery is FREE for online orders over £150.00. Delivery costs are as follows:
| Order Total (before VAT) / Weight | Website Orders | Telephone Orders | Time Frame |
|---|---|---|---|
| Under 1kg (Royal Mail) | £3.60 (+ VAT) | £3.60 (+ VAT) | Up to 3 Working Days |
| Over 1kg £0.00 - £100.00 | £7.80 (+ VAT) | £7.80 (+ VAT) | Next Working Day |
| Over 1kg £101.00 - £150.00 | £9.00 (+ VAT) | £9.00 (+ VAT) | Next Working Day |
| Over 1kg £151.00 - £200.00 | FREE for UK Mainland | £9.00 (+ VAT) | Next Working Day |
| Over 1kg £201.00 - £300.00 | FREE for UK Mainland | £10.80 (+ VAT) | Next Working Day |
| Over 1kg £301.00 - £500.00 | FREE for UK Mainland | £12.00 (+ VAT) | Next Working Day |
| Over 1kg £501.00 + | FREE for UK Mainland | £15.60 (+ VAT) | Next Working Day |
Northern Ireland £24.00 (inc VAT) Per Box up to 31.5kg
Channel Islands £24.00 (inc VAT) Per Box up to 10kg
Scottish Islands* £24.00 (inc VAT) Per Box up to 31.5kg
Overseas Customers (If not listed below, please contact us we deliver worldwide)
Royal Mail £9.99 for all countries listed below, so long as your order does not exceed 1kg.
If your order exceeds 1kg we will have to ship via Interlink Express (rates shown below, ex VAT)
| Country | Zone | Cost Per Box | Max Weight | Clearance Charge | Transit Time |
|---|---|---|---|---|---|
| Austria | 2 | £15.99 | 31.5kg | n/a | 3 Working Days |
| Belgium | 1 | £10.99 | 31.5kg | n/a | 2 Working Days |
| Bosnia | 5 | £35.99 | 5kg | £25.00 | 4-6 Working Days |
| Bulgaria | 5 | £35.99 | 5kg | n/a | 4-6 Working Days |
| Croatia | 5 | £35.99 | 5kg | £25.00 | 4-6 Working Days |
| Czech Republic | 3 | £18.99 | 31.5kg | n/a | 3-4 Working Days |
| Denmark | 2 | £15.99 | 31.5kg | n/a | 2-3 Working Days |
| Estonia | 4 | £24.99 | 31.5kg | n/a | 4-5 Working Days |
| Finland | 4 | £24.99 | 31.5kg | n/a | 4-5 Working Days |
| France | 1 | £10.99 | 31.5kg | n/a | 2 Working Days |
| Germany | 1 | £10.99 | 31.5kg | n/a | 2 Working Days |
| Hungary | 4 | £24.99 | 31.5kg | n/a | 4-5 Working Days |
| Iceland | 5 | £35.99 | 5kg | £25.00 | 4-6 Working Days |
| Italy | 3 | £18.99 | 31.5kg | n/a | 3-4 Working Days |
| Latvia | 5 | £35.99 | 31.5kg | n/a | 4-6 Working Days |
| Liechtenstein | 2 | £15.99 | 31.5kg | n/a | 2-3 Working Days |
| Lithuania | 5 | £35.99 | 5kg | n/a | 4-6 Working Days |
| Luxembourg | 1 | £10.99 | 31.5kg | n/a | 2 Working Days |
| Montenegro | 5 | £35.99 | 5kg | £25.00 | 4-6 Working Days |
| Netherlands | 1 | £10.99 | 31.5kg | n/a | 2 Working Days |
| Norway | 5 | £61.99 | 5kg | £25.00 | 4-6 Working Days |
| Poland | 4 | £24.99 | 31.5kg | n/a | 4-5 Working Days |
| Portugal | 4 | £24.99 | 31.5kg | n/a | 4-5 Working Days |
| Republic of Ireland | 1 | £10.99 | 31.5kg | n/a | 2 Working Days |
| Romania | 5 | £35.99 | 5kg | n/a | 4-6 Working Days |
| Serbia | 5 | £35.99 | 5kg | £25.00 | 4-6 Working Days |
| Slovakia | 3 | £18.99 | 31.5kg | n/a | 3-4 Working Days |
| Slovenia | 4 | £24.99 | 31.5kg | n/a | 4-5 Working Days |
| Spain | 3 | £18.99 | 31.5kg | n/a | 3-4 Working Days |
| Sweden | 4 | £24.99 | 31.5kg | n/a | 4-5 Working Days |
| Switzerland | 2 | £15.99 | 31.5kg | £25.00 | 3 Working Days |
Delivery Terms
- FREE delivery is not applicable on large and bulky items which will incur a discounted delivery charge of £15.00 (UK) when ordered on the website. Please Contact Us for an international bulky item delivery cost
- For orders over 100cm in length or 30kg in weight will incur a delivery charge of £20.00 (UK).
- FREE delivery is not applicable to overseas orders
- Next Day Delivery is only available to UK mainland and does not include certain parts of the Scottish Highlands**
- Next Day Delivery is only available on orders placed before 12.00pm.
- If you place your order on a weekend it will arrive on the following Tuesday
- Urgent Orders For a Priority Next Day Delivery, orders will be subject to an extra £10.00 surcharge. This will entitle your order to be processed immediately.
- For larger orders or heavy items please give us a call and we will offer you our best available shipping quote
- All weights listed are volumetric weights.
- Next Day Services are NEXT WORKING DAY we do not offer a weekend specific delivery service.
*Post Codes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
** Post Codes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50